What is Text?
Text (text.com) is an innovative AI-powered customer service growth platform designed to bridge the gap between customer support and revenue generation. Built by the experienced team behind LiveChat, HelpDesk, and ChatBot—bringing over 20 years of expertise in customer service technology—this comprehensive solution combines an autonomous AI agent, live chat, a shared inbox, and a ticketing system into a single, high-performing workspace. Over 30,000 teams already trust the platform to turn everyday customer conversations into measurable sales growth.
Traditional help desks often treat customer support strictly as a cost center, forcing teams to juggle fragmented channels while losing valuable context. Text solves this challenge by eliminating tool switching and consolidating website chat, social media messaging, and ticketing into one fast shared inbox. At the same time, it uses advanced AI to convert support interactions into revenue opportunities through real-time product recommendations, cart recovery campaigns, and precise intent tracking.
Main Benefits
The primary advantage of adopting Text is its ability to eliminate support overwhelm while actively driving business growth. By deploying an autonomous AI agent trained on your own knowledge sources, your business can answer repetitive customer questions, recommend products, and resolve issues around the clock without manual intervention. This frees your human team to focus on high-value interactions and complex problem-solving.
Furthermore, the platform provides deep visibility into how customer service directly impacts your bottom line. With robust revenue tracking and proactive campaign triggers, you can engage shoppers precisely when they show buying intent. Whether you are running flash sales on Shopify or managing customer inquiries across Instagram and WhatsApp, Text ensures that no potential sale slips through the cracks.
How Text Helps at Work
Different roles within an organization benefit immensely from the unified approach of Text. Here is how various team members leverage the platform daily:
- Growth Marketers and E-commerce Teams: Marketers can run proactive campaigns triggered by specific user behaviors, such as viewing particular pages or items. You can push cart recovery discounts, suggest products dynamically from a live Shopify catalog, and track exact revenue attributed back to individual chat conversations.
- Customer Care and Support Representatives: Support agents can manage cross-channel conversations across WhatsApp, Facebook Messenger, Instagram, and email from a single screen. Representatives can prioritize VIP customers using tag criteria and review past history instantly, ensuring customers never have to repeat themselves.
- Developers and Technical Leads: Technical teams can utilize the Text API, webhooks, and the innovative Text Model Context Protocol (MCP) to tie customer service telemetry directly into custom workflows or external AI assistants like Claude and ChatGPT.
Everyday Uses
Imagine you run a growing online cycling store and a visitor lands on your website looking for specialized footwear. The Text AI Agent greets the shopper immediately, reviews the live product catalog based on their query, and recommends three matching options complete with visual product cards. If the user encounters a complex sizing question, the AI seamlessly hands off the thread to a human agent with the full chat history completely intact.
In another scenario, a customer drops items in their shopping cart and shows hesitation before leaving the page. A proactive campaign triggers a helpful message offering guidance or a gentle incentive, converting a lost visitor into a satisfied buyer. Every interaction is automatically logged, and revenue tracking maps the resulting sale directly back to the chat session.
Standout Features
Text is packed with advanced capabilities designed to elevate your customer engagement:
- Autonomous AI Agent: Trained on your websites, files, and FAQs to answer questions, spot buying intent, and resolve issues independently 24/7.
- Live Chat Widget: Features custom triggers, proactive campaigns, and live cart or product previews to catch shoppers before they navigate away.
- Shared Inbox and Ticketing: Consolidates all conversations into one place, automatically creating tickets, assigning owners, and mapping conversation history.
- AI Copilot: Assists human agents by instantly drafting responses, summarizing long threads, and suggesting tags or similar ticket answers.
- Text MCP (Model Context Protocol): Allows teams to plug live support data directly into external AI tools like Claude and ChatGPT to query information in natural language.
Pricing and Plans
Text offers flexible pricing structures billed per user seat per month, with significant savings available through annual billing. You can explore pricing details to find the right tier for your team:
| Plan | Monthly Billing | Annual Billing | Key Inclusions |
|---|---|---|---|
| Essential Plan | $25 / user / mo | $19 / user / mo | 1 AI Agent, 10 AI resolutions/mo, 50 live visitors tracked, Shopify selling features. |
| Growth Plan | $99 / user / mo | $79 / user / mo | 10 AI Agents, 200 AI resolutions/mo, 400 live visitors tracked, chat supervision, unlimited history. |
| Enterprise Plan | Custom | Custom | Custom AI built with dedicated expert team, white-label widget, audit logs, custom SSO. |
While there is no permanent free tier plan, Text provides a risk-free 14-day free trial with full access to all paid features and no credit card required. Additionally, users can instantly test the AI Agent on a live website via an un-gated web demo without needing to sign up.
Tips to Get the Most Out of It
To maximize your investment in Text, follow these practical strategies:
- Feed the AI Quality Knowledge: Upload comprehensive FAQs, product guides, and website URLs so your AI Agent can deliver accurate, context-aware answers to customers right away.
- Set Up Proactive Triggers: Configure proactive chat campaigns for high-intent pages, such as pricing tables or checkout flows, to catch hesitant buyers before they leave.
- Leverage the AI Copilot: Encourage your human support agents to use the AI Copilot to draft responses and summarize lengthy chats, drastically reducing handling times.
- Utilize the Free Trial: Take full advantage of the 14-day free trial to test out advanced workflows, connect your e-commerce store, and evaluate growth reports before committing to a plan.
Who Should Get Text?
Text is an ideal choice for e-commerce store owners, digital agencies, customer support managers, and growing businesses looking to scale their support without exponentially increasing headcount. Brands like Wembley Stadium, Sephora, and Logical Position have successfully utilized similar conversational growth strategies to boost sales and enhance customer satisfaction.
If you want to turn routine support inquiries into a reliable stream of revenue while keeping your customers exceptionally happy, try Text today and experience the power of AI-driven customer growth.
Frequently Asked Questions
Does Text require a credit card to start the free trial?
No, you can start your 14-day free trial of Text without entering a credit card, allowing you to test all paid features risk-free.
Which e-commerce platforms does Text integrate with?
Text integrates seamlessly with major platforms including Shopify, WordPress, WooCommerce, Webflow, Magento, BigCommerce, Adobe Commerce, and SAP Commerce Cloud.
Can human agents take over conversations from the AI Agent?
Yes, whenever a customer query becomes too complex or requires a personal touch, the AI Agent instantly and seamlessly hands off the conversation to a human agent with the complete chat history intact.
Is Text secure for enterprise use?
Absolutely. Text is fully enterprise-ready, offering SOC 2 Type 2 auditing, GDPR and CCPA compliance support, PCI DSS, and WCAG 2.2 AA accessibility compliance for widgets.
Conclusion
Text redefines what customer service can achieve by uniting powerful AI automation, multi-channel messaging, and revenue tracking into one intuitive platform. By easing support workloads and actively driving sales, it delivers incredible value for businesses of all sizes. Ready to elevate your customer interactions? Get started with Text and transform your support workflow into a powerful engine for growth.